​Athlete Alliance ("we," "us," or "our") is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store personal information and how you can access and correct your information or make a complaint.

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

​

2. Information We Collect

2.1 Personal Information
Personal information refers to information that identifies you or could reasonably identify you. We may collect the following types of personal information when you interact with us:

• Name

• Email address

• Phone number

• Mailing address

• Payment details (e.g., credit card information)

• Date of birth

• Information related to your use of our services (e.g., athlete profiles)​

 

2.2 Sensitive Information
We may collect sensitive information (e.g., health or medical information) where it is relevant to the services we provide. We will only collect sensitive information with your consent or as required or permitted by law.

​

2.3 Non-Personal Information
We also collect non-personal information, such as:

• IP address

• Browser type and version

• Device type

• Pages visited on our website

• Referral URLs

• Interaction with our social media accounts​

 

3. How We Collect Personal Information

We may collect personal information through the following means:

• When you provide it directly to us (e.g., when signing up for our services, or submitting forms)

• Through your use of our website, products, or services

• From third parties, such as service providers or partners (where you have consented or it is otherwise lawful)​

 

4. Use of Your Personal Information

Athlete Alliance uses personal information for the following purposes:

• To provide our services to you

• To process payments and deliver products or services

• To communicate with you about your account, our services, and promotions

• To improve our services and website functionality

• To comply with legal obligations (e.g., Australian Taxation Office reporting requirements)

We will only use your personal information for the purposes for which it was collected, unless you have consented to its use for another purpose, or we are otherwise permitted to do so under Australian law.

​

5. Disclosure of Personal Information

Athlete Alliance may disclose your personal information to:

• Third-party service providers who assist in operating our business (e.g., payment processors, IT services)

• Government bodies or law enforcement where required by law or to comply with legal obligations

• Any parties to whom you have expressly consented

We will not sell or trade your personal information to third parties for marketing purposes.

​

6. Overseas Disclosure

Athlete Alliance may transfer your personal information to overseas recipients (e.g., cloud service providers located overseas). We will take reasonable steps to ensure that any overseas recipient complies with the APPs or is otherwise bound by laws that offer similar protection to your personal information.

​

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure servers and encryption of payment information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

​

8. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or outdated.

To request access or correction, please contact us at the details provided below. We will respond within a reasonable time and in accordance with the Privacy Act 1988.

​​

9. Complaints and Concerns

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at the details below. We take privacy complaints seriously and will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

​

10. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience on our website and to analyze website traffic. You may opt to disable cookies in your browser settings, but this may affect your experience on our website.

​

11. Data Retention

We will retain your personal information for as long as necessary to provide our services to you and as required by law (e.g., for taxation purposes). Once personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

​

12. Changes to This Privacy Policy​

Athlete Alliance reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website or by contacting you directly.

​

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Athlete Alliance

​

Athlete Alliance ABN 42 646 740 874
Email: admin@athletealliance.com.au